At ZeSend when we use the term Spam Compliant/One-Click
Unsubscribe to mean that we allow for permission based emails to be used within
the scope of our service. All sent communication must have Zesend Spam Compliance
at the bottom of each message to allow for swift, one click unsubscribe from
one or several lists at a time. We've also adopted double opt-in for all our
clients ensuring that the subscribers that registered have confirmed and
legitimized their request.
many messages CAN BE SENT AT ONCE?
A. On average, our accounts are set up to send five runs per month for each contact list, set at about one per six
days. We have taken your maximum subscriber amount and multiplied that by 5
runs giving you a total number of emails set per month. As you send your
campaigns the number listed will be reduced. This functionality allows you to
keep track of your usage for the month and building your subscriber base.
Through testing we discovered sending more than two emails per week to the same
subscribers will cause contacts to lose interest in your offering, feel
overwhelmed, and eventually unsubscribe. You want to communicate often and have
a true message to share. If you would like for us to review your sequencing, we
can help with that.
WHAT IF I DON'T HAVE AN EMAIL LIST?
A. Here's where it gets fun! Your new account comes with ZeSend Forms
provided. You can select the fields you would like potential subscribers to
input (Name, Email Address, Mobile Number, etc.). Once you have determined if
you would like to send a response to the new subscriber or not, your HTML code
will be provided. You will also have a link to the form as an alternative. You
can add the form to your website(s) and/or share your sign-up link wherever you
choose. This allows for you to continually grow your mailing list without
maintaining it. You can use that same link on anything, i.e. email signature, brochures,
direct mail, etc.
IS THERE A COST CUSTOMIZE A TEMPLATE?
A. Every account that allows over 3000 subscribers can utilize one
complimentary custom templates offerings when needed. After we've been given
the required notice, we can build a template based off your current website's,
stationary or logo design. If you require additional templates, our designers
charge $85 for each template. Many of our customers have custom templates
created for holiday sales and services, invitations, and their monthly news.
When you have special information to share call our Design Team so we can make
your next newsletter stand out.
WHAT ARE CO-OP SPONSORED EMAILS?
A. Co-Sponsored weekly newsletters are our brand newsletters that are
promoted weekly. Our newsletter assists advertisers with placement of
one 350x250 pixel display ad nestled in the body of a new message.
ZeSends advertisers are also mass promoted in other ad rotation locations
for the Events, Local Profiles, and Career Placement Industries.
Will social and email compliment each other?
A. We can't tell you what is best for your business however; A survey done
by "Getresponse" showed marketers are increasingly connecting social media
and email with their campaigns. The study analyzed 500 million emails,
from more than 19,000 marketers. While there were many interesting
findings, one particular statistic showed the current state of the
relationship between social media and email: "Emails that included at
least three social sharing icons generated over 55% CTR than messages
without any sharing options".
how can i upload stored microsoft addresses?
Your list is safe behind our heavily secured firewalls. Individual
email addresses and URL links to newsletters are stored online for the life of
your account. You can export your complete list or partial lists at any time
and use the converting tool to download your contacts in an Excel .csv. If you
happen to terminate your account your newsletters and subscriber list will stay
archived for an additional six months after termination.
What tracking capabilities does ZeSend have?
Google Analytics and four level statistical reporting is provided.
You will have available 24/7 details of who's opening, clicking, sharing and
their final course of action was on your website. This reporting keeps you
informed during every step of your lists usage. See the complete activity of a
lead with event logging. Every time a lead opens your email, clicks a link or
performs any other activity, it's logged against their history making it easy
for you sales team to qualify their desire to purchase.
Need Help? Call the Support Squad at 1-833-944-6292
Do I need to know HTML to create an email branding campaign?
Absolutely Not! Today's technology has allowed us to
provide you with great (WYSIWYG) What-you-See-Is-What-You-Get editing
right inside of the application. If you ever have trouble using the
application send us a support request and we will set up a video
tutorial with you on using the service more effectively. We are also
able to make use of practically any document and convert it into html
for your newsletters. Some people have used Word, Power Point, or
simply emailed us their text information and our staff did the rest.
Let us know when and if you require custom services.
Are Surveys included the 1k plan?
Each plan has the ability to send and track feedback
with ZeSend Surveys. The application is very easy to use and now
includes a drag & drop editor for easy customizing. Each survey can
be linked to and from your email campaign or auto responder quickly.
Send Customer Satisfaction, Marketing Research, Employee Satisfaction
or any other survey to your list and watch it grow.
What happens if I have over 100,000 subscribers?
If your initial email subscriber list exceeds
100,000 subscribers, please contact our sales department for use of our
exclusive connection base. You can reach us at 1.833.944.6292 or send
us an email to email@example.com.
How does bounce reporting work?
Instead of a typical read receipt, we have a bounce
command that allows you to see which addresses bounced back to the list
and for what reasons. Email bouncing can disrupt the integrity of a
business if steps are not taken to correct failed email messages. Both
soft and hard bounced emails are saved, re-attempted and then removed
from your list automatically with ZeSend. We want to maintain your Spam
Compliance and not allow for black-listing to occur.
What happens to my list after I upload?
Your list is safe behind our heavily secured
firewalls. Individual email addresses and URL links to newsletters are
stored online for the life of your account. You can export your
complete list or partial lists at any time and use the converting tool
to download your contacts in an Excel .csv. If you happen to terminate
your account your newsletters and subscriber list will stay archived
for an additional six months after termination.
What are Co-Op Dedicated Emails?
Co-Op Dedicated Email are our ZeSend Sponsorships allowing
customers to partner with our developed in-house marketing campaigns
reach. Advertisers are able to gain access to 250K+ subscribers in the
market for Current News, Events and Career Development with their full
marketing message. Advertisers can target their audience by gender, zip
code, income level and educational backgrounds without maintaining or
building their own corporate list.